karnaYour salon gets busier, while guests still feel cared for.
Karna connects WhatsApp booking, the Appointment Book, multi-step packages, service recipes, guest notes, commission, and the owner summary, so your team's time goes to guests, not to paperwork.
*Internal data from Karna users.
Salons and spas sell an experience, and many people work on each one.
One visit can involve front desk, assistants, stylists, therapists, cashiers, and owners. Everyone needs the same information so guests feel cared for while the team stays out of admin overload.
One service can have several steps. Wash, cut, then blow-dry. Each step takes its own time, and sometimes a different person does it.
Personal experience depends on clean notes. Guests want to be remembered: allergies, massage pressure, favorite stylist, last color, and small preferences that shape the experience.
Margin depends on how much product is used. Profit is not only shaped by service price, but also formulas, material measurements, discounts, commissions, and payment fees.
From a late-night chat to a paid bill: Guests ask through WhatsApp and immediately get relevant service options. The AI offers the open times and puts the booking in the therapist's column in the Appointment Book. Multi-step packages are scheduled in order, and each service's recipe sets its ingredients and amounts. Once the bill is paid, commission, ingredient stock, and guest points are recorded too.
The problems you face and how Karna solves them
Problem
A stylist leaves, and their clients leave with them.
A client's favourite colour formula is remembered only by that stylist. Allergy notes, last treatment, pressure preference, and last colour live in chats or staff memory, not in a system.
How Karna helps
The formula history is kept in the client profile, so the next stylist can repeat the exact same result.
Problem
Commission is hard to calculate when two stylists share one service.
Example: a 120-minute colouring done by Stylist A and Stylist B, with a price that depends on who does the colour. A wash, cut, and blow-dry package gets logged as one block, so the next therapist's schedule slips and per-step commission is hard to split. Senior stylists, juniors, assistants, therapists, and product sales can follow different commission rules that spreadsheets struggle to protect.
How Karna helps
Multi-step packages: each step is recorded with its stylist, per-step commission is calculated automatically, the price follows the stylist on the main step, and the guest still gets one line on the bill.
Problem
Bookings arrive after the salon has closed.
A guest who asks at night does not wait until morning; they look elsewhere.
How Karna helps
The AI Receptionist keeps answering WhatsApp chats and makes the booking while the salon is closed.
Problem
Chats get a late reply, and clients move on.
Guests ask for slots at night or while the front desk is busy, then choose another place because the reply comes too late.
How Karna helps
The AI Receptionist replies within seconds, even while the front desk is serving a guest.
Problem
Stylist hours stay empty while online bookings stay low.
A slot that goes unfilled today cannot be sold tomorrow.
How Karna helps
The AI Receptionist opens a booking channel through WhatsApp, and the cashier calendar shows one column per stylist: tap an empty slot for a quick booking.
Problem
Product cost goes unrecorded.
Color formulas, cream, serum, masks, and shampoo measurements often rely on habit, making material cost hard to read. Actual usage goes unrecorded, so profit in reports looks larger and stock runs out unnoticed.
How Karna helps
A recipe only names the ingredient group (for example Colorant); the stylist picks the brand and shade used, stock goes down by that choice, and anything above the recipe amount is added to the bill automatically.
The same problems in every kind of business
A group arrives and one person pays for everyone.
If bills are merged carelessly, the record of who served whom is lost, and commission becomes a point of argument.
Merge bills: bills are combined and paid once, each bill's record stays intact, and commission goes to the right person.
The cashier and the owner become an information desk.
Staff keep asking the cashier or the owner about today's schedule, customer notes, and their own commission.
The Staff App: schedule, customer notes, and commission are open on each person's own phone.
The owner cannot watch over everything until late at night.
Without tidy records, cash differences, refunds, and price changes surface later, with no trail of who did them.
Till closing per shift, refunds that need approval, per-person access rights, and an activity log.
The owner needs figures from every side of the business, but has to compile the reports by hand.
Compiling it yourself in Excel takes hours.
34 built-in reports across sales, finance, inventory, and customers, exportable to CSV or Excel, with gross profit and margin in the Sales Summary.
Work out how much revenue may slip away
Booking chats that get a late reply often end up booked somewhere else. Fill in three numbers below for a rough picture.
The formula
chats per day × share left unanswered × average price × 30 days
Example: 10 chats a day, 30% of them unanswered, an average price of Rp 150,000. That gives 10 × 30% × Rp 150,000 × 30 = Rp 13,500,000 per month.
Estimated revenue slipping away per month
Fill in all three fields to see the result.
This is an estimate, not a promise of results. Actual figures depend on your business.
Key features for Salon
Most distinctive
Multi-step packages
A 120-minute colouring done by two stylists: each step has its own stylist, duration, and commission.
See detailsMaterial recipes
One service, one ingredient-group recipe: stock and product cost are recorded from real usage.
See detailsFormula history
A guest's favourite colour formula lives in their profile, not in one stylist's memory.
See detailsAutomatic commission
Commission by stylist level, down to each package step, tied to the original sale.
See detailsAI Receptionist
Booking chats get answered while the front desk is busy or the salon is closed.
See detailsMerge bills
Mum has a creambath, the child a haircut: one person pays, and commission still goes to the right stylist.
See details
See Karna at work in a salon
From a WhatsApp booking chat to multi-step packages and per-step commission.
Video coming soon
We are preparing the video. In the meantime, see the app below.
24/7 WhatsApp booking that knows your services and schedule
The AI Receptionist answers booking chats on WhatsApp, checks therapist schedules and shifts, then makes the booking. It can also suggest add-on services you choose. Answer booking requests while the salon is full or already closed. Check service length, therapist shifts, and outlet opening hours before confirming. Follow every conversation in the Inbox, and take over when a guest needs a person. The result: chats that arrive while the team is busy still get answered, and the front desk is no longer the only link between guests and the schedule.
Guest notes that make service feel personal
Staff write down a guest's allergies, behaviour, and preferences. Whoever serves them next can read the notes alongside visit history and formulas. Read guest notes in the staff app before the service starts. See the formula and amounts from the previous visit. Keep the experience consistent even when a different staff member serves the guest. The result: guests don't have to explain their allergy to every new staff member.
Multi-step packages, scheduled in order
Build packages such as Wash, Cut, then Blow-dry. Each step has its own duration, is scheduled in order in the Appointment Book, and can go to a different staff member. The package's total time is the sum of its steps. The main step sets the package price at the POS. Choose who can do each step, then pay commission per step. The result: package schedules are easier to predict, and each person earns commission for the step they did.
Recipes for standard amounts and recorded usage
Every service has a Standard Recipe: ingredients or cross-brand ingredient groups, amounts, and units. Set formulas for color, cream, serum, masks, shampoo, or other treatment materials. Record the amount actually used, and stock goes down by that amount. Charge an extra fee when usage goes past the standard amount. The result: every bit of product used is on record, and guests who need more pay the difference.
Commission by staff level, down to each package step
Set service and product commission per outlet and per staff level, as a percentage or in rupiah. The POS calculates it from every sale. Set different commission for Junior, Senior, and Master at each outlet. Reduce month-end arguments with numbers tied to original transactions. Split a tip across several staff members in one sale. The result: stylists and therapists can match their commission to the same sale the guest paid for.
See how the salon is doing on one screen.
The owner summary brings together revenue and its trend, appointments against target, therapist utilisation, and top services, by period and by outlet. More detailed reports live in the Report Library and can be exported.
- Track revenue and its trend for the period you choose.
- See the points and coupons guests have used in the loyalty and coupon reports.
- Close the till each day with a summary of cash, payment methods, and sales.
Which treatment was booked most this month?
Which therapist is the busiest, and who still has room?
Which outlets have hit their appointment target?
A busy salon isn't always evenly busy. The owner summary shows the difference using the data your team records every day.
Real results from users
Measured on data from one barbershop chain using Karna, 12 September–3 October 2026.
Measured from the data of one barbershop network using Karna, 12 September–3 October 2026. 97% of chats answered by the AI got a reply in under 1 minute, and 2 in 3 AI bookings (297 of 443) were completed without a single staff message. Everything on this page works today in Karna's POS and dashboard, for one outlet or several branches. Karna is shaped by a salon's daily work: scheduling packages, recording product amounts, and splitting commission fairly.
Frequently asked questions
How is commission calculated when two stylists share one service?
Through multi-step packages: each step is recorded with its staff member and commission is calculated automatically per step; the guest still gets one bill.
How does the AI know a stylist is fully booked?
The AI reads the same appointment book and shifts as the cashier. Taken slots are not offered, and AI bookings show up in the cashier calendar right away.
Who owns the client data when a stylist leaves?
The business does. Notes, visit history, and formulas are stored in the client profile, not on staff phones.
Can reports be exported?
Yes, export to CSV/Excel up to 50,000 rows, and gross profit and margin are in the Sales Summary.
Reduce admin load and lead your salon with clearer data.
Use one system for booking, the Appointment Book, multi-step packages, recipes, guest notes, commission, and the owner summary.